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Training and Skills Development

Providing tailored-made training and skill development programmes to build competencies within the organization for higher productivity and development of existing resources
1

Corporate Training

a) Management And Organisation Skills
Process Improvement Skills - Analyse Problems And Make Decisions

The inability to make wise decisions in a timely manner is one of the biggest time management challenges on an individual, team, and organisational level. It can kill the momentum of an otherwise productive person, department, and organization. Therefore, Process Improvement is the proactive task of identifying, analyzing and improving upon existing business processes or areas within an organization to achieve the best results within clear-cut time frame for higher efficiency and productivity

Learning Objectives

  • What is process improvement
  • Review of the current operations
  • Analyse problems with facts
  • Define process for problem solving

Learning Outcomes

  • Ability to use the variety of tools available to analyse and solve problems
  • Ability to make sound decisions based on the analysis made
Supervisory management skills

“Supervisors are twice as likely to be rated highly on both their business results and their team’s satisfaction than middle managers, senior leaders and top management”. Zenger Folkman, Harvard

Supervisory Management focuses on management concepts and theories that influence supervision and provides participants with practical knowledge of employment laws and supervisory skills.

Learning objectives

  • Understand the responsibilities of Supervisor
  • Introduce the basic principles of managing at the supervisory level
  • Apply principles to cultivate a trust-based work environment
  • Understand elements such as communication, motivation and conflict management and the functions and responsibilities of supervisors. 

Learning outcomes

  • Ability to enable participants to execute motivational and leadership roles 
  • Ability to deal effectively with performance problems, manage workflows and develop teamwork. 
Overcoming Barriers of effective communication

You will learn how to communicate effectively to establish relationships with colleagues in a culturally and linguistically diverse community and workplace. The need to take into considerations cultural values when we communicate in a multicultural community and workplace. We then move on to discuss some effective communication skills required to build relationships with colleagues 

Learning Objectives

  • Understand barriers that may exist for an effective communication
  • To learn challenges and analyse risk to avoid distortion of messages 
  • Understand how to clarify the Ideas before communication
  • Understand how to communicate according to the need of receiver

Learning Outcomes

  • Ability to communicate effectively by overcoming barriers and to convey a clear and concise message
  • Ability to be aware of Language, Tone and Content of Message
Productivity is never an accident

Productivity is never an accident It is always the result of a commitment to excellence, intelligent planning, and focused effort. (Paul J. Meyer) 

This course will teach you methods that you can use to increase your motivation, your concentration and focus ability. To explore the principles of time management and productivity that can help you get more results with less work. 

Learning Objectives

  • What it means to be productive?
  • Understand the stakes and challenges that hinders productivity
  • Importance of planning, and effective communication to increase productivity at the workplace
  • To learn the principles of time management and productivity 

Learning Outcomes

  • Ability to work smartly, thus avoiding the trap of working extremely hard but achieving little. 
  • Ability to identify the right tools to be used to improve productivity
b) Personal Development
Grooming and personal hygiene

Proper grooming and healthy Personal hygiene habits are some fundamentals elements at the workplace

“Good grooming is integral and impeccable style is a must If you don’t look the part, no one will want to give you time or money” 

– Daymond John

Learning objectives

  • understand the importance of proper grooming and personal hygiene at the workplace.
  • Identify necessary personal hygiene habits and identify good grooming habits; 
  • How to present a positive, professional image at work.
  • Practical guide to proper grooming and personal hygiene

Learning outcomes

  • Do’s & Don’ts for good grooming and personal hygiene habits
  • Polishing self-presentation skills to improve personal image for ability to bring positive influence on clients
c) Customer Service And Retail Experience
Delivering excellence customer service

Excellent customer service is a key differentiator when we choose where to place our business. It is not only commercially sound to deliver service excellence – it also creates a great working environment. 

Learning Objectives

  • Importance of quality Customer service
  • Putting in every possible effort to delight customers and creating an amazing experience for them is the first step towards delivering customer service excellence.
  • Promoting a culture of customer-centricity in the organization to make sure that every customer feels valued. This culture may induce employees to go long way in raising the bar/benchmark of the customer service standards
  • To create an understanding of all factors leading to customer satisfaction.

Learning Outcomes

  • Ability to promote a culture of customer-centricity in the organization to make sure that every customer feels valued. 
  • Ability to create an understanding of all factors to adapt to specific customer behaviour styles leading to customer satisfaction.
d) Team Building And Managing Change
Building a strong team spirit

Creating a team environment in a company does not come easy. This course revolves around developing actions and identifying improvements for building a strong team spirit. It will help the participants to define a common goal, understand how they want to work together as a team and create an understanding of the behaviours required to develop better team performance.

Learning Objectives

  • Encourage open, honest communication and foster employee interaction are in a better position to have good teamwork among employees.
  • Build effective teams with the right attitude by flattening the traditional organizational pyramid 
  • Recognize aspects of team culture to maximize team performance
  • Identify and develop personal skills to become a more effective team member

Learning Outcomes 

  • Ability to Appreciate team skills and dynamics
  • Ability to draw out the collective wisdom of diverse teams and create a team culture of continuous learning.
Change management

A highly practical one-day change management training course, which can be tailored to your needs, focused on developing the critical skills to effectively managing change in the workplace and covers how to motivate people through the change process. 

Learning Objective

  • Understand Change, managing and leading change
  • Describe how to implement a Change Program
  • Understand the important of people, resourcing and Talent planning for dealing with change
  • Understand how to bring change in individuals or within an organisation

Learning Outcomes

  • Ability to understand change, promote change, cope with change, and value change.
  • Ability understand the importance of change and its effect in a business environment
e) Safety And Health At Workplace
A practical aproach to safety at work

Workplace safety refers to the working environment at a company and encompasses all factors that impact the safety, health, and well-being of employees. Safety is important as employers have both the legal and moral obligation to provide a workplace that is free from known dangers. Employers need to develop a safety strategy fit for their facility

Learning Objectives

  • How to improve employees/ employer’s safety and health at the place of work
  • Increase awareness and knowledge of safety measures, and safety kits available 
  • Importance of safety drills and identification of safety exits
  • Understand the different risks that may lead to risk assessment

Learning Outcomes

  • Ability to operate much more efficiently without their health being comprised
  • Ability to show proactiveness to prevent accidents which might occur at the workplace
f) Employment Legal Framework
A practical approach to termination of employment

The decision to terminate a worker’s employment might be made by the worker, or it might be made by the employer. Many employers have established procedures that managers must follow in order to terminate an employee however taking into consideration (Covid19) there has been many other various factors of termination such as bankruptcy, financial incapacity to continue to hold the business.  

Learning Objectives

  • To understand the terms and conditions of termination of employment
  • To understand the difference between the two types of termination process – Voluntary and Involuntary 
  • Understand the process and procedure of the two types of termination, in accordance to binding contract between the employer and employee
  • Understand the process and procedure of the two types of termination in line with employment laws or any other amendments brought to the law

Learning Outcomes

  • Ability to adhere to the different steps of termination of employment as a last resort
  • Abide by the time frame established for the process to take place
A practical approach to understanding redundancy

In the difficult economic climate, many employers are likely to be faced with the challenge of reducing operating costs and inevitably making redundancies. However, to protect the employees for unfair dismissal or reduction of workers, the law provides the different steps and circumstances needed to proceed with redundancy. The redundancy training course will teach you the legal constraints and a combination of practical techniques and anecdotes to assist the management of a smooth restructuring transition

Learning Objectives

  • To understand the circumstances under which redundancy can be conducted
  • To understand the terms and conditions of Redundancy and the process according to the Workers’ Rights Act
  • To understand often confusing legal terms and the relevant laws applicable to redundancy
  • To learn techniques to communicate difficult messages confidently and support those selected through the Workfare programme 

Learning Outcomes

  • Ability to plan for the redundancy and understand under which circumstances it can take place
  • Abide by the time frame establish for the process to take place
Negociatng and administering labour contracts

This program is designed for both company and union professionals with limited experience in the negotiation and administration of labour contracts. This course will teach you everything you need to know to minimize your riskprotect your company and create win-win situations when drafting, negotiating, and signing business contracts

Learning Objectives

  • How to decode and understand often confusing legal terms
  • Develop contracts you need to protect your organization and personal assets
  • Administering and negotiating Labour contracts in line with the amended laws, and put forward good practice
  • Understand and clarify barriers or misunderstanding by identifying problematic areas

Learning outcomes

  • Ability to enhance your effectiveness in labour negotiations and in contract administration
  • Ability to establish a structured legal implications framework for drafting and administering labour contracts.
Practical approach to evolving employment laws

Better understanding of the implication and application of evolving employment laws into the management and administration. Management must be able to translate the contract from language to practice in order to be successful

Learning objectives

  • Understanding employment laws for all stakeholders, management, staff, and business partners. 
  • Amendments brought to laws and understand their various applications
  • Equal employment opportunity and employee treatment issues
  • Importance of labour contract and how to translate the contract from language to practice 

Learning outcomes

  • Ability to understand the employment laws and inculcate practices to adhere to all amendments 
  • Ability to define, discuss and analyse how the employment laws function and what are the consequences for any breach against law. 
g) Managing Human Resources
Managing human resource challenges in the modern era

This course will help current and aspiring HR managers and staff to establish a structured framework for systematic analysis of employee issues that may have legal implications. You will gain practice designing a human resource strategy that will result in value-added HR agendas and practices. You will also take away powerful tools for managing strategic change through the human resource function.

Learning Objectives

  • Engaging in active dialogue around real HR issues 
  • Gain practical knowledge to help you develop and implement strategies that deliver value to your business.
  • Understanding how labour contract are important when dealing with issues related to HR
  • Managing employee performance and legal aspects of HR

Learning Outcomes

  • Understand the difference between language and practice of contracts and their repercussions when the same is not being translated in the workplace
  • The importance of communication when it comes to dealing with issues, within the administration and its practices. 
h) Retail Pharmacy
Understanding safe handling of pharmaceutical products

A risk management approach determines storage systems which reduce the risk of accidental access as well as unauthorised intentional access. Taking into consideration the framework for the safe and secure handling of medicines ensure frequency of such checks is determined by risk assessment and ensures that discrepancies are identified promptly identified.

Learning Objectives

  • To explore the various causes of medication errors and equip you with the knowledge and skills to help prevent errors from occurring in your workplace
  • To increase product knowledge 
  • Encourage safe and secure handling of pharmaceutical products. 
  • To establish safe work practices and risk management or risk assessment practices

Learning Outcomes

  • Ability to enable access to the best resources to improve community understanding of quality use of medicines
  • Ability to update your knowledge on the increasing harms from high-risk prescription medicines, and to learn how to assist when prescribing/ advising or dispensing high-risk medicines. 
Enhancing product knowledge in pharmaceutical products

Product knowledge is integral in pharmaceutical sales as consumers gather all the required information on the product that is to be purchased. This course has been designed for pharmacist, pharmaceutical retail-oriented salespersons and any other person working in the field of the pharmaceutical industry. 

Learning Objectives

  • To create a program focused on reinforcing product training and product knowledge
  • To guide the sales representatives, motivate learning, strengthen their product knowledge, improve their sales tactics, and increase revenue.
  • To update knowledge on high-risk pharmaceutical products that are available on the market 
  • To prepare the participants/ salesperson/ pharmacist in handling or dealing with consumers demands (during Covid-19)

Learning Outcomes

  • Ability to update your knowledge on the increasing harms from high-risk prescription and to learn how to assist customers on advising or dispensing pharmaceutical products
  • Ability to identify basics pharmaceutical products and identify high-risk products 
Excellent customer service in retail of pharmaceutical products

This training has been designed to promote a culture of customer-centricity in the organization to make sure that every customer feels valued. Communicate effectively by overcoming barriers and to convey a clear and concise message when it comes to the retail of pharmaceutical products.

Learning Objectives

  • Understand the principles for ensuring good customer service.
  • The importance of communication and good listening skills and to clearly understand the needs of the customer 
  • To prepare the participants/ salesperson/ pharmacist in handling or dealing with consumers demands (during Covid-19)
  • To understand the importance of the right attitude and behaviour when dealing with a customer 

Learning Outcomes

  • Ability to put Framework in place to detect unusual or poor customer service practice, to encourage good practice. 
  • Ability to understand the importance of quality Customer service and how it serves for the purpose of customer retention
Practical approach to evolving employment laws

Better understanding of the implication and application of evolving employment laws into the management and administration. Management must be able to translate the contract from language to practice in order to be successful

Learning objectives

  • Understanding employment laws for all stakeholders, management, staff, and business partners. 
  • Amendments brought to laws and understand their various applications
  • Equal employment opportunity and employee treatment issues
  • Importance of labour contract and how to translate the contract from language to practice 

Learning outcomes

  • Ability to understand the employment laws and inculcate practices to adhere to all amendments 
  • Ability to define, discuss and analyse how the employment laws function and what are the consequences for any breach against law. 
2

Employee Development

Practical understanding of employment legal framework
Employee know your rights

It is fundamental for any employee to understand their workplace rights and responsibilities in regard to pay and conditions, health and safety and under which legislations you can get more information regarding yours rights an employee. This will act as a preventive measure against unfair treatment at the workplace and deprivation of employee rights.

Learning objectives

  • Understand your rights as an existing employee in relation to the new employment laws.
  • Understand your duties towards the employer
  • Understand relevant clauses of the law which conferred those rights
  • Understand your rights to health and safety measures at the workplace

Learning outcomes

  • Understand the different processes to assert the rights of employees as per the Employment laws 
  • To be able to seek clarification from the Employers concerning the rights and privileges inserted in the employment agreement
Enhancing your understanding on the conditions of a contract of employment (2020)

Employment agreement is a crucial document for both employees and employers legally establishing the working relationship and setting out what is to be expected from each party, while outlining all rights, responsibilities and obligations. Thus understanding the contract of employment is an important step for the employee development as well as paving the way for building good rapport and trust.

Learning objectives

  • Understand the salient features of an employment agreement. 
  • Understand the different legislations and remuneration regulations governing the contract of employment
  • Understand the terms and conditions of the contract and their purports
  • Understand the obligations and responsibilities underling in an employment agreement.

Learning outcomes

  • Ability to understand the importance of the different clauses of the contract of employment and to ensure that the clauses is aligned with the law and is not unfavourable 
  • Ability to request for a detailed contract of employment from the Employer or at least the Particulars of employment as it is a right saviour for the employee, to understand what is expected in the job and the agreement in terms of responsibilities and obligations
Attendance management and leave procedures

The law provides for the different leave entitlements as part of employee rights. Thus it becomes equally important for both employers and employees to manage the attendances as well as abiding by the different leave procedures to as to manage productivity and not penalising the work flow while at same time reduce the risks associated with failure to abide by the leave procedures such as termination of employment agreement, disciplinary actions or spill over effect on productivity and overall business performance.

Learning Objectives

  • Fully understand that having a good work attendance record is not only great for current employers, but that of future employers.
  • Learn the importance of good work attendance and how to keep it.
  • Understand that work attendance record within your job is a very important resource, not only for you, but for your company as well.
  • The cost impact on the business of regular absences

Learning Outcomes

  • The different leave entitlement as well as the right procedure to abide by both parties at the workplace
  • The responsibility of the employee regarding maintenance of leaves records and also to manage personal attendance for better productivity
3

Job Seeker / Student Corner

a) Understanding Of Employment Legal Framework
Prospective employee, know your rights

Learning Objectives
All organizations, large and small, have limited resources. The planning process provides the information top management needs to make effective decisions about how to allocate the resources in a way that will enable the organization to reach its objectives. Productivity is maximized and resources are not wasted on projects with little chance of success

Learning outcome

  • Adapt the motto “if you fail to plan, you are planning to fail”
  • Planning process and decision making
  • Maximising Productivity
Enhancing your understanding on the conditions of a contract of employment (2020)

Employment agreement is a crucial document for both new employees and employers. It legally establishes the working relationship and sets out the expectations from each part. It also outlines all rights, responsibilities and obligations or any prospective worker. Thus understanding of the contract of employment is an important step for any job seeker as it assist them to evaluate the benefits, privileges and rights  to avoid any future misunderstanding 

Learning objectives

  • Understand the main elements of an employment agreement. 
  • Understand the difference between the main legislations and remuneration regulations governing the contract of employment
  • Understand the terms and conditions of the contract and their implications
  • Understand the obligations and responsibilities associated under the employment agreement.

Learning outcomes

  • Comprehend the different clauses of the contract of employment and ensure that the clauses are aligned with the law and is not unfavourable 
  • Recognise the importance of a detailed contract of employment or at least the Particulars of employment as it is a right saviour for the employee.
b) Personal Image Building
Proper grooming and personal hygiene

Proper grooming and healthy Personal hygiene habits are some fundamentals elements at the workplace

“Good grooming is integral and impeccable style is a must If you don’t look the part, no one will want to give you time or money” 

– Daymond John

Learning objectives

  • understand the importance of proper grooming and personal hygiene at the workplace.
  • Identify necessary personal hygiene habits and identify good grooming habits; 
  • How to present a positive, professional image at work.
  • Practical guide to proper grooming and personal hygiene

Learning outcomes

  • Do’s & Don’ts for good grooming and personal hygiene habits
  • Polishing self-presentation skills to improve personal image for ability to bring positive influence on clients
Developing your resume and interview skills

A resume is a critical tool for any job seeker since it provides a brief snapshot of your skills and qualities. Nevertheless, a resume is much more than that. Resume helps the prospective employer to take the decisions to call for your first interview. Therefore, the structure of your resume matters much and what information you decide to include is decisive. In addition, an interview requires diligent preparation along with the ability to be at ease in the interview room, your ability to interact with the interviewer and to articulate your thoughts .

Learning Objectives

  • How to prepare a resume which fts your abilities and capabilities
  • How to prepare for an interview
  • A comprehensive set of questions about the company for which the job seeker is going for interview
  • What are the do’s and don’ts of a resume and interview 

Learning Outcomes

  • Ability to prepare a resume which is comprehensive and facilitate the decision maker for the call up for the interview
  • Ability to prepare specifically for each interview with relevant questions and confidence
OUR OFFICES

Get in Touch

Come and visit our quarters or simply send us an email anytime you want. We are open to all suggestions from our clients.
Registered Office
Residence Bara
Lot 154, Morcellement VRS 2
Tyack
Mauritius
Training Centre
La Marie Road
Vacoas
Email us
info@expertability.net
Call us
6264501
57091110

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ExpertabilityOffice
Strategic support to serve your HR needs, Mauritius
GET IN TOUCHExpertability Social links
Expertability is a human resources outsourcing, consulting and staffing company, providing strategic support to serve your HR needs
ExpertabilityOffice
Strategic support to serve your HR needs, Mauritius
OUR LOCATIONSWhere to find us
GET IN TOUCHExpertability Social links
Expertability is a human resources outsourcing, consulting and staffing company, providing strategic support to serve your HR needs

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